Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist in vibrant Miami! We're seeking energetic locals to deliver exceptional support while enjoying flexible scheduling and a collaborative team environment. Perfect for students or professionals seeking work-life balance in South Florida's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Update CRM systems with accurate interaction records
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service experience preferred
- Proficiency with Zendesk and Salesforce platforms
- Fluent English/Spanish bilingual skills required
- Exceptional problem-solving and communication abilities
- Available evenings/weekends (20-25 hours/week)
- Positive attitude with strong attention to detail