Job Description
Join Baltimore Community Solutions as a Part-Time Customer Service Specialist and become the heart of our client interactions! We're seeking dynamic individuals to deliver exceptional support while building meaningful connections with our diverse community. This flexible role offers competitive pay, comprehensive training, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Bring your positive attitude and problem-solving skills to make a real impact in Baltimore!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person
- Resolve service issues efficiently while maintaining high satisfaction scores
- Process transactions and maintain accurate documentation
- Collaborate with team members to improve service workflows
- Support community outreach initiatives and local partnerships
- Adhere to company protocols and compliance standards
- Contribute to a positive, inclusive workplace culture
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to work flexible schedules including weekends
- Valid Maryland driver's license (if field visits required)
- Passion for Baltimore community development
- Basic math and multitasking abilities