Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Metro Retail Solutions! We're seeking energetic individuals to deliver exceptional service to our valued customers in the heart of Cleveland. This flexible position offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students or those seeking work-life balance!
Responsibilities
- Provide personalized assistance to customers in-store and via phone/email
- Process transactions accurately using POS systems
- Resolve customer inquiries and complaints with empathy
- Support inventory management and store merchandising
- Collaborate with team members to maintain store standards
- Train new staff on customer service protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic technology (POS systems, email)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and teamwork-oriented mindset