Job Description
Join Urban Solutions KC as a Part-Time Customer Service Specialist and become the face of our innovative retail experience! We're seeking enthusiastic individuals who thrive in dynamic environments and are passionate about delivering exceptional service. This role offers flexible hours, competitive pay, and opportunities for growth within our rapidly expanding team. Located in the heart of Kansas City, you'll work alongside dedicated professionals committed to community engagement and customer satisfaction.
Our ideal candidate brings energy, empathy, and a strong work ethic to every interaction. You'll play a vital role in building lasting relationships with our diverse clientele while supporting our mission to redefine urban retail spaces. Training is provided, and we value fresh perspectives that align with our inclusive culture.
Responsibilities
- Deliver exceptional in-person and phone customer service with a solutions-oriented approach
- Process transactions accurately using POS systems while maintaining financial accountability
- Manage inventory and stock shelves to ensure product availability and visual appeal
- Resolve customer inquiries and concerns with professionalism and empathy
- Collaborate with team members to maintain a clean, organized, and safe store environment
- Participate in seasonal promotions and community engagement events
- Contribute to team meetings with actionable feedback and improvement suggestions
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or retail experience
- Proficiency with POS systems and basic office software
- Strong communication and interpersonal skills with diverse populations
- Ability to work flexible shifts including evenings and weekends
- Detail-oriented with strong organizational and time management abilities
- Valid driver's license and reliable transportation (occasional off-site events)
- Positive attitude with problem-solving aptitude