Job Description
Join Atlanta Connect Solutions as a Part-Time Customer Service Specialist and become the face of innovation in Georgia's thriving tech scene. We're seeking energetic professionals to deliver exceptional experiences to our diverse clientele. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a dynamic environment. Perfect for students, career changers, or those seeking supplemental income in Atlanta's vibrant business district.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to address complex service issues
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Support marketing campaigns through direct customer engagement
- Train on new technologies and service protocols quarterly
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or retail experience
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid Georgia driver's license (for occasional client site visits)
- Basic knowledge of digital payment systems