Job Description
Join our dynamic team at Metro Retail Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional service in our flagship NYC location. This role offers flexible scheduling while allowing you to develop valuable retail and communication skills in a fast-paced environment. Perfect for students or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Provide personalized customer assistance across multiple channels (in-store, phone, email)
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries and complaints with empathy and efficiency
- Collaborate with team members to maintain store presentation and inventory
- Train on product knowledge to effectively recommend solutions
- Participate in seasonal promotions and visual merchandising activities
Qualifications
- High school diploma or equivalent (current students welcome)
- 6+ months customer service or retail experience preferred
- Strong verbal communication and problem-solving abilities
- Basic proficiency with POS systems and digital tools
- Availability to work evenings/weekends (minimum 20 hours/week)
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude with team-oriented mindset