Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in the heart of San Antonio! We're seeking energetic professionals to deliver exceptional support while gaining valuable tech industry experience. Enjoy flexible scheduling, competitive pay, and a collaborative environment at our downtown headquarters.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with exceptional professionalism
- Process orders, returns, and exchanges using our CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed customer interaction records in Salesforce
- Contribute to continuous improvement of service protocols
- Train new team members on company processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) communication skills required
- Basic technical troubleshooting knowledge