Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Apex Solutions Group! We're seeking energetic individuals to deliver exceptional support to our clients in Atlanta. This role offers flexible hours (20-25 hrs/week) and the opportunity to grow your career in a fast-paced environment. If you're passionate about problem-solving and creating positive customer experiences, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Contribute to process improvement initiatives
- Meet performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational skills
- Basic knowledge of Microsoft Office Suite