Job Description
Join Nexus Solutions Group's dynamic Atlanta team as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to start immediately and deliver exceptional client experiences. This flexible role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students or professionals seeking supplemental income with no weekends required.
Our ideal candidates thrive in fast-paced settings and possess strong problem-solving abilities. Enjoy free parking, comprehensive training, and the chance to build valuable skills while serving diverse clients across Georgia. Apply today and begin your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related concerns efficiently
- Document interactions using Salesforce CRM system
- Collaborate with technical teams to escalate complex cases
- Maintain detailed case documentation and quality standards
- Participate in weekly performance improvement sessions
- Support seasonal customer surges during peak hours
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or technical support experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work 20-25 hours weekly (evenings/weekends)
- Strong multitasking and time management abilities
- Basic technical troubleshooting knowledge
- Positive attitude under pressure