Job Description
We are seeking a dedicated and enthusiastic Part-Time Customer Support Specialist to join our growing team in Chicago. If you are looking for a flexible opportunity to showcase your problem-solving skills and provide top-tier service, we want to hear from you.
At Apex Digital Solutions, we pride ourselves on our customer-first approach. As a part-time member of our team, you will play a crucial role in maintaining our high standards and building lasting relationships with our clients.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve product or service issues efficiently, escalating complex cases to senior management when necessary.
- Maintain accurate and up-to-date records of all customer interactions and account details.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Assist in the development of training materials and support documentation.
- Identify trends in customer feedback to suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate degree in Business or related field preferred.
- Previous customer service experience is a plus but not required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Flexibility to work evenings and weekends as needed.