Job Description
We are seeking a dynamic and detail-oriented Part-Time IT Support Specialist to join our growing team in the heart of San Diego. In this role, you will be the first point of contact for our internal employees, ensuring our technology infrastructure runs smoothly. If you are passionate about solving technical problems and enjoy a flexible schedule, we want to meet you.
Why Join Us?
- Work in a cutting-edge tech environment in sunny San Diego.
- Flexible part-time schedule (20-25 hours per week).
- Competitive hourly rate and professional development opportunities.
- Collaborative and inclusive company culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Diagnose and troubleshoot workstation problems, printers, and peripherals efficiently.
- Assist with the setup, configuration, and maintenance of new employee workstations.
- Maintain accurate and up-to-date documentation of all IT tickets and resolutions in our helpdesk system.
- Collaborate with the senior IT team to implement software updates and security patches during off-hours.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- 1-2 years of experience in IT support, helpdesk, or a related technical role.
- Strong knowledge of Microsoft Windows, macOS, and Microsoft Office Suite (Excel, Outlook, Teams).
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Flexibility to work occasional evenings or weekends as needed.