Job Description
We are looking for a detail-oriented Part-Time IT Support Specialist to join our growing team in Boston, Massachusetts. If you are passionate about technology and enjoy helping others solve complex problems, we want to hear from you!
At TechNova Solutions, we pride ourselves on innovation and employee satisfaction. We offer a flexible work environment that allows you to balance your career with your personal life. As a part-time employee, you will play a crucial role in maintaining our high standards of IT service delivery.
Why Join Us?
- Competitive hourly rate ($20 - $25/hr)
- Flexible scheduling to fit your lifestyle
- Opportunity to work with cutting-edge technology
- Professional development opportunities
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist with the installation, configuration, and maintenance of computer systems and peripherals.
- Maintain accurate records of IT incidents and resolutions in the helpdesk system.
- Manage IT asset inventory and perform regular software updates.
- Collaborate with the full-time IT team to improve service delivery processes.
Qualifications
- High School Diploma or equivalent required; Associate degree in Information Technology or related field is a plus.
- Basic understanding of operating systems (Windows, macOS) and network concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.