Job Description
We are seeking a detail-oriented and tech-savvy Part-Time IT Support Specialist to join our growing team in Columbus, OH. In this role, you will be the first point of contact for technical issues, providing exceptional service to our clients while maintaining our internal systems. If you are looking for a flexible schedule with immediate start opportunities, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain workstations, printers, and peripherals.
- Maintain accurate and up-to-date technical documentation for all resolved issues.
- Assist in the setup and testing of new equipment and software deployments.
- Collaborate with the senior engineering team to resolve complex technical escalations.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or help desk environment.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.