Job Description
Welcome to Apex Digital Systems, a leading technology solutions provider in the heart of the Midwest. We are currently seeking a dedicated Part-Time IT Support Specialist to join our local team. This role offers a fantastic opportunity for tech enthusiasts looking to balance work with other commitments while working in a modern, collaborative environment.
Our team thrives on solving complex problems with simple solutions. We are committed to professional development and offer a flexible schedule that allows you to maintain a healthy work-life balance.
Responsibilities
- Provide exceptional technical support to internal employees and external clients via phone, email, and in-person troubleshooting.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain IT asset inventory, including laptops, printers, and peripherals.
- Document all support tickets and resolutions in our Service Desk management system.
- Assist in the deployment and setup of new workstations and software applications.
- Monitor system performance and conduct regular health checks to prevent downtime.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or Information Technology is preferred.
- 1-2 years of professional experience in IT support or a similar technical role.
- Strong working knowledge of Microsoft Windows, Office Suite, and basic network concepts.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to prioritize tasks and work independently in a fast-paced setting.
- Flexibility to work occasional evenings or weekends as required by business needs.