Job Description
Join Our Team in Atlanta, GA!
Apex Innovations is seeking a dedicated and detail-oriented Part-Time Technical Support Associate to join our growing team. In this role, you will serve as the first line of defense for our clients, providing exceptional technical assistance and ensuring seamless system operations. We are looking for someone who thrives in a fast-paced environment and is passionate about delivering top-tier customer service.
As a key member of our support team, you will have the opportunity to work flexible hours while building a rewarding career in the technology sector. If you are looking for a part-time role that offers professional growth and a supportive culture, we want to hear from you.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for clients via phone, email, and remote access.
- Customer Communication: Interact professionally with clients to understand their technical needs and provide clear, actionable solutions.
- Ticket Management: Accurately log and track all support tickets in the CRM system to ensure high service standards.
- System Updates: Assist in maintaining up-to-date knowledge of company software and operating systems.
- Remote Assistance: Provide remote desktop support to ensure client satisfaction and minimal downtime.
- Feedback Loop: Gather user feedback regarding system performance and relay it to the development team.
Qualifications
- Education: High School Diploma or equivalent required; Associate degree in IT or related field preferred.
- Experience: 1+ years of experience in customer support or technical help desk roles.
- Technical Skills: Proficiency in Windows and Mac operating systems, as well as basic networking knowledge.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to work part-time hours, including some weekends or evenings as needed.
- Tools: Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.