Job Description
Are you looking for flexible hours in the heart of San Francisco? Apex Digital Solutions is seeking a highly motivated Part-Time Technical Support Specialist to join our dynamic team. We value our employees and offer a competitive hourly rate along with a collaborative work environment.
In this role, you will serve as the first point of contact for our clients, resolving technical inquiries and ensuring our digital services run smoothly. If you have a knack for problem-solving and want to work part-time while building your career in the IT sector, we want to hear from you.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to our diverse client base.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Manage and prioritize incoming support tickets using our CRM system.
- Document all technical interactions and resolutions in our knowledge base.
- Collaborate with the senior engineering team to escalate complex issues.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Previous experience in customer support or technical helpdesk is preferred.
- Strong understanding of Windows, macOS, and common office software.
- Excellent written and verbal communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Proven ability to work independently and manage time effectively.