Job Description
Are you looking for part-time jobs in Mesa, AZ that offer flexibility and growth? Apex Tech Solutions is currently seeking a motivated Part-Time Technical Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and enjoy solving technical puzzles, we want to hear from you.
As a key member of our support team, you will play a crucial role in ensuring our clients' technology needs are met efficiently and professionally. This is an excellent opportunity for students or professionals seeking a work-life balance.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Flexible scheduling to fit your lifestyle.
- Opportunity for professional development and certifications.
- Modern, collaborative work environment.
Responsibilities
- Provide tier-1 technical support to clients via phone, email, and chat.
- Diagnose and resolve hardware and software issues on desktops, laptops, and printers.
- Install, configure, and maintain operating systems and applications.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Assist in setting up new hardware and peripherals for office staff.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
Qualifications
- High school diploma or GED required.
- 1+ years of experience in technical support or a related field preferred.
- Familiarity with Windows and macOS operating systems.
- Basic knowledge of networking concepts (TCP/IP, DNS, WiFi).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.