Job Description
We are currently seeking a highly motivated Part-Time Technical Support Specialist to join our dedicated team in Austin, TX. If you are looking for a flexible opportunity with immediate start availability, we want to hear from you. You will be the first point of contact for technical troubleshooting and client support, ensuring our services run smoothly 24/7.
Why Apply?
- Flexible Scheduling: Perfect for students or those seeking work-life balance.
- Immediate Start: Onboarding begins as soon as you are hired.
- Modern Environment: Work with cutting-edge technology in a collaborative office.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose network connectivity problems and implement timely solutions.
- Maintain accurate logs of all support tickets and customer interactions.
- Assist in the deployment and configuration of new employee workstations.
- Collaborate with the IT team to identify recurring system issues and suggest process improvements.
- Conduct basic training for clients on company software and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is a plus.
- 1-2 years of experience in technical support or customer service roles.
- Strong knowledge of Microsoft Office Suite, Windows OS, and troubleshooting methodologies.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Availability to work part-time hours, including evenings and weekends.