Job Description
Are you looking for a flexible career opportunity in the heart of the Windy City?
We are currently seeking a detail-oriented Part-Time Technical Support Specialist to join our growing team in Chicago, Illinois. If you thrive in a dynamic environment and enjoy solving complex technical problems, we want to hear from you.
Why Join Us?
- Flexible part-time schedule (20-25 hours/week)
- Competitive hourly rate of $18 - $22
- Opportunity for professional growth and skill development
- Modern office environment with a collaborative culture
Responsibilities
- Provide Tier 1 technical assistance: Respond to inbound support tickets via phone, email, and chat to resolve hardware and software issues efficiently.
- Troubleshoot systems: Diagnose and resolve connectivity issues, operating system errors, and peripheral malfunctions for end-users.
- Manage ticketing systems: Accurately document all interactions and resolutions in our CRM system (ServiceNow/Zendesk) to maintain detailed logs.
- Customer Communication: Interact professionally with clients and colleagues, translating complex technical jargon into understandable language.
- Asset Management: Assist in the deployment and setup of new hardware and software for office personnel.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Technical Skills: Proficient in Microsoft Office Suite and strong knowledge of Windows operating systems.
- Experience: Minimum 1 year of experience in a helpdesk or technical support role.
- Soft Skills: Exceptional problem-solving abilities and excellent verbal and written communication skills.
- Availability: Ability to work part-time hours, including some evenings or weekends if required.