Job Description
Are you looking for a flexible career in San Diego?
Nexus Solutions Inc. is currently hiring a Part-Time Technical Support Specialist to join our high-performance team. If you have a passion for technology and a knack for helping people, this is the perfect opportunity to advance your career without the commitment of a full-time schedule.
What We Offer:
- Competitive hourly wage ($18-$24/hr).
- Flexible scheduling to fit your lifestyle.
- Health, dental, and vision insurance options for eligible part-time staff.
- Professional development and mentorship programs.
- A collaborative, inclusive workplace culture.
Responsibilities
- Provide exceptional customer service by diagnosing and resolving technical hardware and software issues via phone, email, and chat.
- Assist clients with troubleshooting connectivity problems, account access, and device configurations.
- Maintain accurate records of all support tickets and interactions in the CRM database.
- Stay up-to-date with the latest technology trends and company products to provide accurate guidance.
- Collaborate with the senior engineering team to escalate complex issues and provide feedback on product usability.
- Conduct user training sessions to help clients maximize the use of our software solutions.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or related field is preferred.
- 1-2 years of experience in customer support, technical support, or a related IT role.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Reliable internet connection and a quiet workspace for remote support.