Job Description
Join Fort Worth Tech Solutions as a Senior IT Support Engineer and become the backbone of our dynamic team! We're seeking passionate tech professionals to deliver exceptional IT infrastructure support while driving innovation in our rapidly growing organization. Walk-in interviews are welcome every Tuesday and Thursday from 9 AM to 4 PM at our Fort Worth headquarters. Enjoy competitive benefits, cutting-edge projects, and a culture that values your technical expertise. No appointment needed – bring your resume and enthusiasm!
Responsibilities
- Design, implement, and maintain robust IT infrastructure including cloud networks and security protocols
- Provide Tier 3 technical support for complex hardware/software issues across 500+ endpoints
- Lead disaster recovery planning and execute system optimizations for 99.9% uptime
- Collaborate with cross-functional teams to develop technology roadmaps aligned with business goals
- Mentor junior engineers and document technical procedures for knowledge transfer
- Manage vendor relationships and negotiate service contracts for IT resources
Qualifications
- 5+ years of progressive IT support experience with enterprise-level systems
- CompTIA Security+ and AWS Certified Solutions Architect certifications required
- Expertise in Windows Server administration, Active Directory, and virtualization (VMware/Hyper-V)
- Strong scripting skills (Python/PowerShell) for automation and deployment
- Experience with ITIL framework and IT service management tools (ServiceNow)
- Proven ability to troubleshoot complex network issues (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders