Job Description
Join our dynamic team at TechSolutions Cleveland and make an immediate impact! We're seeking a Senior IT Support Specialist to deliver exceptional technical support to our growing client base. This is your chance to leverage your expertise in cutting-edge technologies while working in a collaborative, fast-paced environment. Start immediately and become a key player in our mission to transform businesses through innovative IT solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across diverse client environments
- Design, implement, and maintain secure network infrastructure including VPNs and firewalls
- Lead system migration projects and disaster recovery planning initiatives
- Collaborate with cross-functional teams to develop IT strategies aligned with business objectives
- Document technical procedures and create knowledge base articles for team reference
- Mentor junior IT staff and conduct regular training sessions
- Monitor system performance using advanced monitoring tools like SolarWinds
Qualifications
- Bachelor's degree in Computer Science or related field (5+ years experience acceptable)
- CompTIA Security+, Network+, and Cloud+ certifications required
- Expert knowledge of Microsoft Azure, Active Directory, and enterprise virtualization
- Proven experience with VoIP systems and unified communications platforms
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication abilities for client-facing interactions
- Experience with ITIL framework and service management best practices