Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and become the backbone of our dynamic technical team. We're seeking a passionate problem-solver to deliver exceptional IT services across our Jacksonville operations. If you thrive in fast-paced environments and love turning technical challenges into seamless solutions, this is your opportunity to shine. Start immediately and make an immediate impact!
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Implement and maintain cybersecurity protocols including VPNs and firewalls
- Oversee cloud infrastructure (AWS/Azure) and hybrid network environments
- Lead IT projects including system upgrades and vendor management
- Create documentation for SOPs and technical procedures
- Provide Tier-3 support escalation for critical business systems
- Train staff on new technology implementations
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Security+ or equivalent certification required
- Hands-on experience with Active Directory and SCCM
- Strong scripting skills (PowerShell/Bash preferred)
- CCNA or Network+ certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and problem-solving abilities