Job Description
Are you a tech-savvy professional ready to launch your career or take the next step? Apex Innovations is currently seeking a dedicated Senior IT Support Specialist to join our dynamic team in El Paso, TX. We are looking for individuals who are passionate about technology and eager to start immediately. This is a high-impact role where you will be the first line of defense for our internal systems and a key resource for our growing client base.
Why Join Us?
- Immediate Start: We are looking to fill this position urgently.
- Competitive Pay: Earn between $65k and $80k depending on experience.
- Growth Opportunities: Clear pathways for advancement within our tech ecosystem.
Don't wait for the perfect job—make this one yours today.
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Manage and prioritize a high volume of IT service tickets in our ticketing system (e.g., JIRA, ServiceNow).
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Assist in the deployment of new hardware and software updates across the organization.
- Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
- Train employees on new technologies and software applications.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field is a plus.
- 1-3 years of experience in IT support, Help Desk, or a related technical role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Experience with Active Directory and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.