Job Description
Are You Ready to Lead the Weekend?
Join Apex Tech Solutions
We are looking for a Senior IT Support Specialist to join our elite technical team in New York. If you thrive in a fast-paced environment and want a schedule that allows you to enjoy your weekdays, this is the opportunity for you.
As a key member of our Weekend Operations team, you will be responsible for ensuring business continuity, troubleshooting complex technical issues, and maintaining the integrity of our network infrastructure during peak hours. We offer a competitive salary, comprehensive benefits, and a culture that prioritizes work-life balance.
Why Choose Apex Tech?
- Premium Compensation: Salary range of $65k - $85k.
- Flexible Schedule: Monday through Friday off.
- Modern Tech Stack: Work with the latest hardware and cloud solutions.
- Professional Growth: Clear pathways to management and specialized certifications.
Responsibilities
- Tier 2 Technical Support: Provide expert-level troubleshooting for hardware, software, and network connectivity issues.
- System Maintenance: Perform scheduled maintenance, patch management, and system updates on weekends.
- Incident Management: Monitor ticket queues and respond to critical incidents with urgency and precision.
- Hardware Management: Oversee the deployment, configuration, and disposal of IT assets.
- User Education: Conduct training sessions and create documentation to empower end-users.
- Security Compliance: Enforce security protocols and conduct audits to ensure data integrity.
Qualifications
- Experience: 3-5 years of proven experience in IT Support or Help Desk roles.
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Technical Skills: Proficient in Windows 10/11, macOS, Active Directory, and Office 365.
- Networking: Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies.
- Communication: Exceptional written and verbal communication skills with the ability to explain complex concepts to non-technical staff.
- Availability: Must be available to work weekends (Saturday and Sunday) from 9:00 AM to 6:00 PM.