Job Description
Are you ready to launch your career with an industry leader? Apex Tech Solutions is currently seeking a dedicated Senior Technical Support Specialist to join our Las Vegas team. We are looking for talent that is ready to start immediately and drive our customer success initiatives forward.
As a key member of our support team, you will be the bridge between our clients and our technical infrastructure. We offer a competitive salary, comprehensive benefits, and a culture that values growth and innovation.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($25 - $40).
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
Responsibilities
- Provide high-level technical troubleshooting and customer support via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues for a diverse client base.
- Document all technical interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Collaborate with the engineering team to escalate and track recurring bugs.
- Conduct remote training sessions for new system users.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- Minimum of 2-3 years of experience in Technical Support or Help Desk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- High school diploma or equivalent (Associate’s degree preferred).
- Willingness to work flexible hours including weekends.