Job Description
We are looking for a dynamic and detail-oriented Senior Technical Support Specialist to join our growing team in Colorado Springs. If you are passionate about technology and enjoy helping others solve complex problems, we want to hear from you. We offer competitive benefits, including health insurance, paid time off, and a remote-first work culture.
Why Join Us?
- Competitive salary ranging from $55,000 to $72,000.
- Comprehensive health and dental insurance.
- Professional development and certification reimbursement.
- Flexible working hours and a collaborative environment.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools for end-users.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and document all technical tickets in the CRM system to ensure knowledge base accuracy.
- Collaborate with the IT infrastructure team to implement system updates and security patches.
- Conduct regular training sessions for junior staff and end-users on new software tools.
- Ensure 99.9% uptime for critical business systems through proactive monitoring.
- Assist in the procurement and setup of new workstations and peripherals.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Proficiency in Windows, macOS, and Linux operating systems.
- Strong understanding of networking concepts, TCP/IP, and VPN configuration.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Current CompTIA A+ or Network+ certification is a plus.