Job Description
We are looking for a dedicated and skilled Technical Support Specialist to join our local team in Tampa, FL. This is an immediate hire position for a proactive professional who excels at solving complex technical problems and providing exceptional customer service. If you are ready to advance your career in a dynamic environment, we want to hear from you.
Our Commitment to You:
- Competitive salary and comprehensive benefits.
- Modern work environment with a focus on employee well-being.
- Clear path for professional development and certification reimbursement.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Respond to and resolve incoming support tickets via phone, email, and remote access tools.
- Install, configure, and maintain computer workstations, printers, and peripheral devices.
- Document all incidents, resolutions, and technical steps taken in our ticketing system.
- Collaborate with the IT infrastructure team to optimize system performance and security.
- Conduct user training sessions on new software updates and security best practices.
- Monitor system alerts and proactively address potential downtime issues.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Proficiency in remote support software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., JIRA, ServiceNow).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ Certification is a plus.
- Ability to work independently and manage multiple priorities in a fast-paced environment.