Job Description
Are you looking for jobs near me that offer immediate employment? OmniConnect Solutions is currently seeking a highly motivated Technical Support Specialist to join our growing team in Omaha. We pride ourselves on providing top-tier customer service and technical solutions, and we are looking for candidates ready to start immediately.
In this role, you will serve as the first point of contact for our clients, resolving technical issues efficiently and professionally. If you are ready to kickstart your career with a competitive salary and a supportive work environment, apply today!
Why Join Us?
- Immediate Start: No waiting periods—get hired and start working today.
- Competitive Pay: Earn between $20.00 and $30.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance available after 60 days.
- Modern Work Environment: State-of-the-art office located in the heart of Omaha.
Apply now to secure your spot in our team!
Responsibilities
- Diagnose and resolve technical hardware and software issues for clients via phone, email, and chat.
- Provide exceptional customer service by actively listening and responding to inquiries with empathy.
- Document all customer interactions and technical resolutions in the CRM system accurately.
- Collaborate with the development and engineering teams to escalate complex issues.
- Maintain up-to-date knowledge of company products, services, and troubleshooting procedures.
- Conduct quality assurance checks on support tickets to ensure compliance with company standards.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- 1-2 years of experience in customer support or technical helpdesk roles.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic understanding of networking concepts.
- Ability to work flexible hours, including evenings and weekends as required.