Job Description
We are seeking a Tech-Savvy Problem Solver to join our growing team in Raleigh, NC. At Apex Innovations, we pride ourselves on delivering exceptional IT solutions and fostering a culture of innovation. This is an exciting opportunity for a motivated professional to make a tangible impact in a fast-paced environment.
Why Join Us?
We offer a competitive benefits package including comprehensive health coverage, a 401(k) retirement plan with company match, flexible PTO, and ongoing professional development training to help you advance your career.
Responsibilities
- Provide comprehensive technical support to employees via phone, email, and in-person, ensuring high customer satisfaction.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Manage and maintain user accounts, permissions, and security policies within Active Directory and other systems.
- Perform regular system updates, patch management, and hardware maintenance to ensure optimal performance.
- Create and maintain detailed technical documentation and troubleshooting guides for the team.
- Collaborate with cross-functional teams to improve IT infrastructure and streamline workflows.
- Assist in the deployment and configuration of new workstations and peripherals.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in a technical support or help desk role.
- Strong working knowledge of Microsoft Windows and Linux operating systems.
- Proficiency in networking concepts, including TCP/IP, DNS, and VPN configurations.
- Excellent verbal and written communication skills for interacting with non-technical users.
- CompTIA A+ or similar IT certification is preferred.
- Ability to work independently and manage time effectively in a remote and hybrid setting.