Job Description
We are seeking a dedicated Technical Support Specialist to join our growing team in Louisville, KY. As a leader in local technology solutions, we pride ourselves on providing top-tier service and offer competitive hourly rates with weekly pay. If you have a passion for problem-solving and enjoy helping others navigate the digital world, we want to hear from you.
In this role, you will act as the bridge between our clients and our technical experts, ensuring that hardware and software issues are resolved efficiently and professionally.
Responsibilities
- Provide comprehensive technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Collaborate with the IT team to implement new software updates and security patches.
- Maintain a high level of customer satisfaction by delivering clear and patient guidance.
- Conduct basic training sessions for new employees on company software and procedures.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Proven experience in technical support, help desk, or customer service roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, TCP/IP) and basic router configurations.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Willingness to work occasional weekends or overtime as needed.