Job Description
Join our award-winning team at Metro Solutions Group! We're conducting walk-in interviews for motivated Customer Service Representatives in Philadelphia. No appointments needed – just bring your resume and enthusiasm. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Immediate openings available – start next week!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and technical issues using CRM tools
- Collaborate with support teams to escalate complex cases
- Document interactions and maintain accurate records
- Meet/exceed customer satisfaction targets (92%+)
- Participate in weekly training sessions
- Support team during peak hours
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM
- Exceptional communication skills (written/spoken)
- Ability to type 40+ WPM
- Strong problem-solving abilities
- Flexibility to work weekends/holidays
- Background check clearance