Job Description
Join our dynamic team in Jacksonville! We're urgently seeking motivated Customer Service Representatives to join our growing team. This is your chance to secure a position with competitive benefits, growth opportunities, and a supportive work environment. No appointment needed – simply walk in during our interview hours!
Why join us?
- Immediate start opportunities
- Comprehensive training provided
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Identify upsell opportunities for existing products
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (MS Office, CRM tools)
- Flexible availability including weekends and holidays