Job Description
Join MetroCorp Solutions' dynamic team in Atlanta and become part of Georgia's thriving business landscape! We're urgently hiring passionate Customer Service Representatives to deliver exceptional experiences to our local community. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and growth opportunities within a rapidly expanding company. Apply now and start making an immediate impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve billing issues and product complaints efficiently
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in bi-weekly training on new products
Qualifications
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends)
- High school diploma or equivalent required
- Bilingual (English/Spanish) candidates strongly preferred