Job Description
Join our dynamic team at MetroCare Solutions as we expand our Houston operations! We're urgently seeking passionate individuals to deliver exceptional customer experiences in a fast-paced healthcare support environment. This is your opportunity to make a tangible impact while growing your career in one of America's most vibrant cities. Enjoy competitive benefits, flexible scheduling options, and a supportive culture that values your contributions.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve patient inquiries regarding insurance coverage and billing
- Maintain accurate documentation in HIPAA-compliant systems
- Collaborate with medical teams to coordinate patient services
- Meet daily performance metrics for call resolution and customer satisfaction
- Participate in ongoing training for healthcare regulations and protocols
Qualifications
- Minimum 1 year customer service experience in healthcare preferred
- Strong verbal communication skills with clear articulation
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; college degree a plus
- Flexible availability including evenings and weekends
- Valid Texas driver's license (if required for field visits)