Job Description
Immediate Hire Opportunity in Washington DC! Capital Connect Solutions is urgently seeking motivated Customer Service Representatives for walk-in interviews. No appointment needed! Join our dynamic team in the heart of the nation's capital and launch your career with competitive benefits, growth opportunities, and a supportive work environment. Perfect for candidates seeking immediate employment with long-term potential.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to thrive in fast-paced, high-volume environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including weekends