Job Description
Immediate opening for motivated individuals in Washington DC! Join our dynamic team at Capital City Innovations where we prioritize career growth and employee satisfaction. We're conducting walk-in interviews this week for exceptional candidates seeking urgent employment opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in the heart of the nation's capital.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with first-call resolution
- Document interactions using Salesforce CRM system
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in weekly training sessions for product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible shifts (evenings/weekends)
- Previous CRM experience (Salesforce a plus)
- US citizenship or valid work authorization