Job Description
We're urgently hiring talented Customer Service Representatives for our Baltimore team! Join our fast-growing tech company and deliver exceptional customer experiences. Walk-in interviews are available daily – no appointment needed! Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Maryland's thriving tech hub. Perfect for candidates seeking immediate employment opportunities in the Baltimore area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics for call handling and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States