Job Description
Join our dynamic team at Omaha Community Solutions and make an immediate impact in your local community! We're urgently seeking passionate Customer Service Specialists to deliver exceptional experiences to our growing client base. This full-time position offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. If you thrive in fast-paced environments and value direct community impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and problem-solving skills
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics for response time and resolution rates
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work flexible schedules including evenings/weekends
- Omaha area residency required for local hiring priority