Job Description
Join our dynamic team in Seattle as an urgent hire for a Customer Service Lead role! We're seeking a passionate professional to elevate our retail experience in the heart of Washington. This position offers immediate start and competitive benefits including health insurance and career advancement opportunities. Work in a fast-paced environment where your skills directly impact customer satisfaction and team success.
Responsibilities
- Lead and mentor a team of 5-7 customer service representatives
- Resolve escalated customer issues with empathy and efficiency
- Implement new service protocols based on performance analytics
- Coordinate inventory management for high-demand products
- Train staff on POS systems and company policies
- Monitor team performance metrics and provide actionable feedback
- Collaborate with marketing team on in-store promotions
Qualifications
- 3+ years in customer service leadership or retail management
- Proven conflict resolution and problem-solving skills
- Experience with inventory management systems
- Ability to work flexible hours including weekends
- Strong communication and team-building abilities
- Proficiency in Microsoft Office Suite
- High school diploma or equivalent required
- Valid Washington State driver's license preferred