Job Description
Join our dynamic team immediately! Apex Solutions Group is urgently hiring motivated Customer Service Representatives in Jacksonville, FL. This full-time role offers competitive pay, comprehensive benefits, and a fast-paced environment where your impact matters. If you're ready to start working right away and deliver exceptional customer experiences, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting performance metrics
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Continuously improve processes to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- Minimum 1 year of customer service experience
- Strong problem-solving and conflict resolution skills
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Excellent verbal/written communication abilities
- Ability to work flexible hours including weekends if needed
- High school diploma or equivalent required
- Passion for delivering exceptional customer experiences