Job Description
Immediate openings for Customer Service Representatives in Manhattan! Join our award-winning retail team and deliver exceptional experiences to NYC's vibrant community. No appointment needed – walk in today for on-the-spot interviews! We're hiring for multiple shifts with competitive benefits and career growth opportunities.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and in-person
- Resolve billing/shipping issues with 95% first-contact resolution
- Process transactions and maintain accurate CRM records
- Collaborate with cross-functional teams on inventory management
- Exceed monthly KPIs for customer satisfaction (NPS > 85)
Qualifications
- 2+ years customer service experience in retail/tech
- Proficiency with Salesforce and Zendesk platforms
- Ability to work rotating shifts including weekends
- Valid NY state ID for security clearance
- Spanish/Chinese bilingual preferred