Job Description
Join our award-winning team in Columbus, OH! We're urgently hiring for a full-time Customer Service Representative position with immediate start date. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect opportunity for career growth in the heart of Ohio's thriving tech sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions using CRM systems
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics for response times
- Contribute to process improvement initiatives
- Maintain accurate customer records
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in Microsoft Office suite
- Strong problem-solving abilities
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Flexibility to work occasional evenings/weekends