Job Description
Join our award-winning team in Philadelphia! MetroCare Solutions is urgently hiring passionate Customer Service Representatives to join our growing family. We offer competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
As a key member of our client-facing team, you'll handle inquiries, resolve issues, and deliver exceptional service to our diverse clientele. We provide extensive training and opportunities for career growth. Perfect for career changers and experienced professionals alike!
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex cases
- Meet/exceed performance metrics for response time and satisfaction
- Identify upsell opportunities for service enhancements
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in fast-paced environment
- Proficiency with CRM software (training provided)
- Positive attitude and team player mentality
- Reliable transportation to our Philadelphia office
- Flexible availability including weekends