Job Description
NorthStar Logistics & Support is expanding rapidly and is looking for Customer Service Representatives to join our high-performing team in Charlotte, NC. We are currently conducting urgent hiring for driven individuals ready to make an immediate impact.
As a key member of our client-facing team, you will be responsible for managing high-volume inbound calls and emails, resolving complex inquiries, and ensuring a seamless experience for our clients. We offer a competitive benefits package, including health insurance, paid time off, and a clear path for internal promotion.
Why Join Us?
- Immediate start dates available.
- Competitive hourly wage with performance bonuses.
- Modern, collaborative work environment.
- Comprehensive training program for new hires.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately enter and update customer data into the CRM system.
- Collaborate with internal teams to resolve technical or logistical issues.
- Provide product and service information to clients.
- Handle escalated calls and complex account adjustments with professionalism.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or call center operations is a plus.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work in a fast-paced environment and meet performance metrics.
- Reliable internet connection and home office setup (for remote hybrid options).