Job Description
We are currently seeking a high-energy Customer Service Representative to join our growing team in Virginia Beach. This is an urgent hiring opportunity for candidates looking for local jobs near me with a chance to start immediately.
In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We are looking for individuals who thrive in a fast-paced environment and are eager to contribute to a culture of excellence.
Why Join Us?
- Immediate Start: Start making an impact within days.
- Competitive Compensation: $18 - $25/hour based on experience.
- Modern Facilities: Conveniently located in Virginia Beach with state-of-the-art amenities.
Responsibilities
- Manage a high volume of incoming customer calls and emails with a focus on first-contact resolution.
- Accurately document customer interactions and issue resolutions in the company CRM system.
- Resolve complex technical and billing issues while maintaining a positive, empathetic tone.
- Collaborate with the technical support team to escalate and troubleshoot advanced problems.
- Identify trends in customer feedback and propose solutions to improve service quality.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work full-time in a professional office setting.