Job Description
Join our dynamic team in Charlotte, NC! We're urgently hiring passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. This is your chance to make an immediate impact in a supportive, fast-paced environment with competitive benefits and growth opportunities.
As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer comprehensive training, flexible scheduling, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing and technical issues with 95% first-contact resolution
- Document cases accurately in CRM system with detailed notes
- Collaborate with tech team to escalate complex problems
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- 1+ years customer service experience required
- Proficiency with Zendesk/Salesforce CRM systems
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure environments
- High school diploma or equivalent (college preferred)
- Available for weekend/evening shifts (2-3 days/week)
- Strong problem-solving and conflict resolution abilities
- Charlotte residency required for local client support