Job Description
Join Metro Solutions Group as an Urgent Hiring Customer Service Specialist and become the voice of our growing Atlanta community! We're seeking passionate individuals to deliver exceptional service to local clients while advancing their careers in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our rapidly expanding Florida operations. Apply today to start your journey with a company that values your contributions and invests in your future!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues and service disruptions using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain detailed case records
- Identify upsell opportunities and promote company services
- Participate in training sessions to enhance product knowledge
- Support seasonal peak demand periods with flexible scheduling
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for weekend shifts during high-demand periods
- Valid driver's license for occasional client site visits