Job Description
Immediate opportunity for energetic professionals! Innovate Solutions Group is urgently seeking Customer Service Specialists for our Charlotte headquarters. No appointment needed—walk-in interviews held daily! Join our award-winning team and deliver exceptional client experiences while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in Salesforce CRM and maintain accurate client records
- Collaborate with cross-functional teams to address complex client issues
- Meet/exceed performance metrics including response time and resolution efficiency
- Participate in quarterly process improvement initiatives
- Maintain deep product knowledge to provide expert guidance
Qualifications
- 2+ years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Associate degree or equivalent certification
- Strong problem-solving with data-driven approach
- Flexibility to work rotating weekends