Job Description
Start immediately at TechSolve Solutions Inc.! We're urgently hiring motivated individuals for our entry-level tech support role in Fresno, CA. Join our dynamic team and launch your career in IT with hands-on training and growth opportunities. Perfect for recent graduates or career changers seeking immediate employment.
Our fast-paced environment offers competitive benefits, flexible scheduling, and a supportive culture where your contributions matter. Don't miss this chance to build your professional foundation with a forward-thinking company.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all support tickets and resolutions in CRM systems
- Collaborate with senior technicians to resolve complex issues
- Assist with network security protocols and data backup procedures
- Train end-users on new systems and software applications
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- CompTIA A+ certification or equivalent experience a plus
- Valid California driver's license required for occasional on-site visits
- Must pass background check and drug screening